The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) was formed in 1951 to evaluate an organization's compliance with standards that focus on improving the quality and safety of care provided by health care organizations. The survey process involves on-site inspections, interviews and documentation reviews to measure the quality and safety of service provided. JCAHO accreditation is voluntary and unannounced inspections may occur at any time. This internationally recognized accreditation award is considered the “Gold Seal” for health care quality and reflects Valor Healthcare, Inc.’s commitment to our patients and families.

We encourage our patients to contact clinic administration with any concerns or complaints. However, with respect to the Clinics in Texas City, Galveston, and Houma – our patients, families and other customers have the right to contact the Joint Commission's Office of Quality Monitoring to report any significant concerns or register complaints that were not satisfactorily addressed by clinic administration. Additionally, any team member who has concerns about the safety or quality of care provided may contact the Joint Commission by either calling 800.994.6610 between 8:00 AM and 5:00 PM CST Monday through Friday, emailing complaint@jointcommission.org, or writing:

Office of Quality Monitoring
The Joint Commission
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181

To learn more, visit the Joint Commission website at www.jointcommission.org.